Shipping policy

At Ivy & Bugz, we carefully prepare every order to ensure it arrives beautifully packaged and ready to celebrate.

Processing Times

Ready-to-Ship Items

Orders typically ship within 3–5 business days.

Personalized & Custom Orders

Most personalized and custom orders require approximately 2–3 weeks to complete, depending on the size and complexity of the order.

If you have a specific event date, we encourage you to contact us before placing your order.

Shipping Rates

Shipping charges are calculated at checkout based on your order and shipping destination.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Local Delivery

We offer local messenger delivery within select areas of New York City for eligible orders.

Please contact us before placing your order if you need same-day or rush delivery.

Delivery Delays

Delivery dates are estimates and cannot be guaranteed.

Ivy & Bugz is not responsible for shipping delays caused by weather, carrier delays, holidays, or circumstances beyond our control.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

Ivy & Bugz is not responsible for orders shipped to an incorrect address provided at checkout.

Questions?

For shipping questions, please contact us at:

hello@ivyandbugz.com